You may cancel an unshipped preorder by contacting support@dosedevice.com and receive a prompt full refund of all amounts charged for the canceled preorder, including outbound shipping, taxes, and mandatory fees as applicable.
If we learn that we cannot ship within the promised or legally applicable period, we will send a delay notice with a revised date or an explanation that a date is unavailable, describe your right to cancel for a full refund, and obtain any consent to delay required by law. If we cannot obtain required consent, we will cancel and refund the unshipped order.
You may request a return within 30 days after delivery. A nondefective Device must be unopened, unused, undamaged, complete, and in its original sealed packaging to qualify. Opened or used Devices are not returnable under the ordinary return policy, but a defective Device may qualify under the Limited Warranty or non-waivable law.
Before sending a return, contact support@dosedevice.com for authorization and instructions. Unauthorized returns may be refused. You pay ordinary return shipping for a discretionary return. Cosmos pays reasonable return shipping for an incorrect item or a Device accepted as defective. There is no restocking fee.
For an approved discretionary return, outbound shipping charges are not refundable unless required by law or the return resulted from our error. Approved refunds are issued to the original payment method after receipt and inspection, subject to payment-provider processing time.
A defective Device is covered by the one-year Limited Warranty in the Terms of Service. Contact support@dosedevice.com with your order number, device identifier, and a description of the problem. Do not send a Device until authorized.