We ship only to addresses in the 50 United States and Washington, D.C. You are responsible for an accurate and deliverable address. Contact support@dosedevice.com promptly if an address needs correction; we cannot guarantee that an address can be changed after fulfillment begins.
Launch orders are preorders. Your payment method is charged when the preorder is placed, not when the Device ships. For preorders placed under this version of the Terms, the estimated shipment window is 12 to 16 weeks after the order date. This is an estimate supported by current production planning, not a guaranteed shipment date.
If we learn that we cannot ship within the promised or legally applicable period, we will send a delay notice with a revised date or an explanation that a date is unavailable, describe your right to cancel for a full refund, and obtain any consent to delay required by law.
Title and risk of loss pass to you upon confirmed delivery to the address in your order, except to the extent applicable law provides otherwise. If tracking does not show delivery or the carrier confirms that a package was lost or damaged before delivery, Cosmos will manage the carrier claim and, after reasonable verification, replace the Device or provide another remedy required by law. Theft or loss after confirmed delivery is not automatically covered, but support may review the circumstances.
Waitlist, preorder, production, delay, and shipping updates may be sent by email or SMS using the contact information associated with your order. These operational messages are separate from optional marketing messages.